We aim to ship all orders within 24 hours > Sunday – Thursday 8am – 5pm. Carrier We use ARAMEX or Professional courier for all our shipments. (Unless you live really close to one of our team, then you might just get a knock on the door and a big personal thank you for being our customer).
A tracking number will be provided with 24 hours of your order (> Sunday – Thursday 8am – 5pm). We try to impress with our speed, so if something is slowing us down we will call you to let you know.
We try to maintain an accurate stock level in our system but hey we are only human (except Dave in the warehouse, we wonder about him) – if we mess up and it turns out we haven’t got your Large Black Whatsit on Shelf 7B ithen we will ship you the part of your order that is in stock. When the Large Black Whatsit becomes available we will ship it to you – You will not be charged any additional shipping and handling for the second shipment. If we cant get you a Large Black Whatsit and we can offer you a Large Orange Whatsit or similar we will call you.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If Failure of Delivery
hotcoldphoto.com and its affiliates shall have the right to discard, destroy, liquidate or auction and as it may deem appropriate any of the Sellers goods/Items within sixty (60) days after receipt by the Courier Company in the event of those goods/Items are being returned/ undelivered from the Customers for any reason, provided that the Seller has been notified of the said return of the Items/Goods by email to his email address provided by the Seller and in the event that the Seller did not arrange for the pickup of the these returned items/goods . This clause shall be considered as an explicit authorization to hotcoldphoto.com to destroy and/ or liquidated any of the items/goods mentioned above and shall be without any objection from the Sellers and without any liability to hotcoldphoto.com, Furthermore, hotcoldphoto.com is also authorized to deduct any fees or costs that might be incurred through the disposition and/or liquidation of the above which shall be claimed and/or deducted from the account of the Seller.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking # 2. Mail your returned item to:
Returns Department Tracking #
Street 20C, Al Quoz, Industrial Area 3. Box 211684, Dubai UAE
3. Include in your package a note stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to 5% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If the item you are returning is in a Sellable condition we will be more than happy to exchange for another product applying your payment made against the new items pricing. You will however need to pay shipping to receive the exchanged item.
Accepted Methods of Payment
Credit Card (Visa, Master Card, Diners). Cash On Delivery
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your: Billing Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. We hate Junk mail as much as you so we promise not to share your details with anyone.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.