Last Updated: December 2025
At hotcoldstudio.com, we are committed to protecting your privacy and providing a secure environment for our customers. This privacy statement discloses the privacy practices for our website. We encourage you to periodically review this page to remain informed of how we protect the information you disclose to us.
“All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.”
1. Information Collection
To provide excellent customer service and outstanding value, we may collect and maintain certain information regarding your product and service preferences, billing and shipping information, and dates of special occasions. hotcoldstudio.com is the sole owner of the information collected on this site.
2. Registration
When you make your first purchase or booking, you will be asked to create an account. This allows the system to remember your personal information for a faster checkout process. Your information is accessible to you at all times to review or update by logging into your account.
3. Items/Products/Services Pricing
All prices for products, equipment rentals, and studio services are clearly displayed on our website.
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Currency: All prices are quoted in United Arab Emirates Dirhams (AED) unless otherwise stated.
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Updates: We reserve the right to change the pricing of our items, products, and services at any time without prior notice.
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Inclusions: Prices for rentals and services are subject to VAT (Value Added Tax) as per UAE law, which will be calculated and displayed at the final checkout.
4. Payment & Security
We take every precaution to protect our users’ information both online and offline.
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Payment Processing: At checkout, we require the credit card Verification Value (CVV/CIN) code. This 3 or 4-digit security feature is designed to protect you against fraud.
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Storage: Your CVV number will not be stored on any of our systems. You will need to provide this number every time a purchase is made.
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Gateway: For payments, users are routed to a secure payment gateway hosted by Telr. hotcoldstudio.com does not store any credit card related information.
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Disclaimer: While we take appropriate steps to ensure data privacy and security, https://www.hotcoldstudio.com cannot guarantee the security of any information that is disclosed online.
5. Cookies and Database Tracking
We use cookies and database tracking to compile overall statistics (IP addresses, browser type, etc.). This data is used in the aggregate to analyze trends and enhance your experience. Usage of a cookie is in no way linked to any personally identifiable information.
6. Information Sharing
We share personally identifiable information only with necessary third parties to fulfill your requests, such as:
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Outside shipping companies to deliver orders.
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Credit card processing companies to bill for goods and services.
https://www.hotcoldstudio.com will not pass any debit/credit card details to third parties.
7. External Links
This website contains links to other sites. Please be aware that hotcoldstudio.com is not responsible for the privacy practices of such other sites.
8. Children’s Online Policy
We do not knowingly collect personal information from children under the age of 18. If we learn that we have collected such data, we will delete it from our systems immediately.
9. Mergers and Legal Disclosure
We reserve the right to transfer information in the event of a merger, sale, or transfer of assets. We also reserve the right to disclose personal information if required by law or to protect our operations and the safety of our users.
10. Changes to Policy
We reserve the right to change this privacy policy, and any of our procedures concerning the treatment of information, without prior notice. Your continued use of the site following changes constitutes your acceptance of the revised policy.
Questions or Comments
If you have any questions regarding this privacy policy, please contact our customer service department:
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Email: info@hotcoldstudio.com
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Phone: +971 4 347 9820
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Address: Al Quoz Industrial Area 3, Dubai, UAE